The Overview of Health Service Quality Management Book

The Overview of Health Service Quality Management Book

In the midst of intense competition between health care providers, both government and government, it is expected that increased assistance will continually improve health services to be able to achieve community satisfaction levels. Book on Health Service Quality Management made by Muninjaya published in chsourcebook.com in 2011 returned to be launched to support the improvement of the quality of health services in Indonesia. As written in the introduction, the strategy to produce health products and services that require skilled human resources has a strong and loyal motivation towards the development of institutional quality. Educational technology and digitalization of the health system help to become a courier for good health suppliers in the small clinics as well. In the Hospital, in the era of decentralization and regional autonomy, one of the keys to success in developing the quality of public services in the health sector is very much dependent on the leadership of health associations. In the midst of intense competition, health services in the regions are requested by visionary, innovative, and transformative leaders so that they can become the driving force for management of health services.

Book with 105 pages measuring 15.5 x 24 cm consist of 8 chapters, highlighting service health as a service, management related to planning, system development analysis, work support, and support, and institutional development. In the last chapter there are 2 examples of best practices, namely Jembrana Health Insurance (JKJ) and Tabanan Hospital Management. This book has begun to discuss in several bookstores. Quality Development Tips Quality development as a problem solving system explained the analysis of factors that affect the Strengthening program, both from the input, process (medical and non-medical) aspects, and the environment (influence, relationships, and management) . The triangle has the support of using Total Quality Management (TQM) requiring the commitment of staff and leaders to improve the use of scientific uses. With this strategy analysis of the results achieved with the involvement of staff in the quality development process can be measured.

A statement of truth from agen about Health care institutions that have implemented a culture of guarantee will be seen in the process of service to patients starting when patients visit the hospital area. Finding various service units (because there are clear instructions), operator speed handling patients, clarity of information about the type of services received, to administration problems Best Practices In the era of decentralization, information on related health services from many, health services, who receive Best Practice, in accordance with requests for health assistance, service quality standards developed with the support of accurate data. Best practice is the result of renewal of the health service sub-system, health financing subsystem, human resource development, recording and reporting subsystem, community empowerment subsystem including management and legal subsystems, health (FK, FKG, Nursing, Health Psychology, midwifery), lecturers and leaders of health service institutions.